Skip to main content
search
0

Terms of Service

These Terms of Service (“Terms”) apply to your use of envisiondesigns.io (the “Site”) and any products or services purchased from Envision Designs (“we”, “us”, “our”).

By accessing the Site or purchasing from us, you agree to these Terms.

1) Who we are

Envision Designs is a Melbourne-based interiors brand creating elevated, practical design direction for everyday homes. On envisiondesigns.io, we provide curated digital downloads and custom Room Plans that blend designer-led styling guidance with AI-assisted concept visuals. We’re built for homeowners, renovators, and property investors (including short-stay hosts) who want a cohesive, luxury finish—without the guesswork.

2) Products and services

We provide:

  • Digital products (e.g., ready-made downloads such as guides, templates, style packs, “Blueprints”, checklists, materials lists).

  • Custom services (e.g., tailored “Room Plans”, concept direction, styling guidance, AI-assisted visual concepts, consultation-based deliverables).

We may update, replace, or discontinue products at any time.

3) Important design disclaimer

Our content and deliverables are general design guidance and inspiration. Unless we explicitly state otherwise in writing:

  • We are not acting as a licensed architect, building surveyor, structural engineer, electrician, plumber, or certifier.

  • We do not guarantee that any design concept complies with local building codes, strata rules, permits, fire safety requirements, accessibility requirements, or manufacturer installation requirements.

  • You are responsible for verifying suitability and compliance for your property, measurements, and local requirements, and for engaging licensed professionals where required.

4) Orders, pricing, and payment

  • Prices are shown in AUD unless stated otherwise and may change without notice.

  • Payments are processed through our checkout/payment providers. You agree to provide accurate billing information and authorise us (and our providers) to charge the payment method used.

  • If a payment is reversed/charged back, we may suspend access to products/services until resolved.

5) Digital downloads: delivery and access

  • Digital items are typically delivered via instant download, email link, or account access after successful payment.

  • You’re responsible for using a compatible device/software and maintaining access to the email/account used at checkout.

  • If you do not receive your download, contact us and we’ll help you access it.

6) Custom “Room Plans” / services: inputs, timelines, revisions

For custom deliverables:

  • You must provide accurate inputs (measurements, photos, preferences). Errors in inputs may affect the outcome.

  • Any stated turnaround times are estimates and may vary due to workload, complexity, or missing information.

  • Unless your product page states otherwise, minor reasonable revisions may be included; major scope changes may require an additional fee.

7) Refunds and returns

Digital downloads (all sales final for change of mind)

Because our products are digital downloads and accessible immediately, we do not offer refunds for change of mind once a download link or access has been provided. This includes situations where you decide you don’t like the product, no longer need it, purchased by mistake, or found an alternative elsewhere.

If you have trouble accessing your file, contact us and we’ll help you download it or reissue access.

Custom services (Tailored Room Plans)

  • Before work starts: If you request cancellation before we begin work, we may provide a refund (typically minus non-recoverable transaction fees).

  • After work starts: If work has started, refunds are generally not available for change of mind. Where appropriate, we may offer a partial refund or credit based on work completed (at our discretion), unless a remedy is required under Australian Consumer Law.

Australian Consumer Law (ACL):

Australian Consumer Law consumer guarantees can’t be excluded. If a digital download or Room Plan doesn’t meet those guarantees—such as the wrong file being supplied, a file that won’t open (and we can’t resolve it), or a service that’s not delivered or materially different to what was purchased—we’ll provide the remedy you’re entitled to under the law.

8) Licence and intellectual property

All content on the Site and all digital deliverables are owned by us (or licensed to us) and protected by intellectual property laws.

When you purchase a digital product, you receive a personal, non-transferable, non-exclusive licence to use it for your own use (or internal business use if the product page allows). You must not:

  • share, resell, redistribute, upload, or “give away” the files,

  • reproduce or adapt them for resale (including via marketplaces),

  • remove watermarks/branding (if present),

  • use our content to train or build competing libraries intended for redistribution.

9) Acceptable use

You agree not to:

  • misuse the Site (including hacking, scraping, reverse engineering, or introducing malware),

  • infringe our intellectual property,

  • use the Site for unlawful, harmful, or fraudulent activity.

We may suspend or terminate access if we reasonably believe there is misuse.

10) Third-party tools and links

We may reference or integrate third-party platforms (e.g., payment providers, video/image tools, plugins). We are not responsible for third-party services, content, outages, or changes. Your use of third-party services may be governed by their own terms.

11) Limitation of liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential loss (including lost profits, lost savings, or business interruption).

  • Our total liability for any claim relating to a product/service is limited to the amount you paid for that product/service (except where the ACL requires otherwise).

You are responsible for decisions made based on our content and for verifying suitability and compliance as noted above.

12) Indemnity

You agree to indemnify us from claims, losses, and expenses arising from your misuse of the Site, breach of these Terms, or infringement of any rights of another person.

13) Changes to these Terms

We may update these Terms from time to time. The latest version will be posted on this page with the effective date. Continued use of the Site means you accept the updated Terms.

14) Governing law

These Terms are governed by the laws of Victoria, Australia. You submit to the exclusive jurisdiction of the courts of Victoria and Australia.

15) Contact

Questions about these Terms or an order? Contact us at: https://envisiondesigns.io/contact